Tupelo Music Hall FAQs
How can I purchase tickets for Tupelo Music Hall?
Tickets can be purchased online through our secure ticketing site or by phone at (603) 437-5100.
If you want to purchase tickets in person, visit our Box Office between the hours of 10:30-2:30 Monday-Friday. Our box office is also open 90 minutes before any performance and during events. The Box Office accepts Cash, Visa, Master Card, American Express, and Discover.
Our Phone Hours are currently 10-5 Monday-Friday, but are subject to change. If you get the voicemail, please leave a message and someone will call you back as soon as possible.
Tupelo Music Hall does not release tickets to third-party ticketing vendors and does not guarantee the validity or authenticity of any website, person, or business that claims to be selling tickets to our shows. In other words, if you are not buying your tickets directly from us, you could be purchasing tickets that are not valid.
What is your refund or cancellation policy?
What type of payment does the Tupelo Music Hall accept?
The Box Office accepts CASH, VISA, Master Card, American Express, Discover, and Tupelo Gift Cards.
The Kitchen & Bar accept CASH and ALL major credit cards.
The Merchandise counter only accepts CASH, VISA, Master Card, American Express, and Discover for Tupelo Merch. Artist Merch will depend on the artist and may vary.
There are several ATM’s located in the immediate area.
Issues with my order
What if I cannot attend a show that I have purchased tickets for?
We fully recognize that sometimes life throws us a curveball and are aware of the fact that it stinks to buy tickets that you find yourself stuck with. Having said that, all sales are final. There are no refunds or exchanges for purchased tickets unless the show has been rescheduled or cancelled.
If you cannot attend a show but would like someone else to pick-up your will-call tickets, they will need your email confirmation to do so. You are welcome to try and resell your tickets on our Group Facebook for face value if you so choose.
How old do you have to be to attend shows at Tupelo Music Hall?
Do I need ID to enter Tupelo Music Hall?
Does Tupelo Music Hall have seats?
Is Tupelo Music Hall ADA Accessible?
Tupelo Music Hall offers accessible accommodations to patrons with ADA requirements. Our entire facility is fully accessible. The majority of our events have reserved seating. Specific ADA seats are shown on the seating plans in the ticketing plan for each show.
If you have special requests, simply ask our staff once you arrive or call us at 603-437-5100 and we will be glad to assist you.
What time does the band go on?
Things that are NOT allowed in Tupelo Music Hall:
Does the venue allow for re-entry? What about smoking?
What are your policies regarding photo/video/audio?
Cameras are not permitted without an approved photo pass obtained from artist management and flash photography is never permitted. House policy regarding recording is “no Recording” but occasionally a band will allow or even encourage it. Never is it acceptable to hold your phone up and record a show, thus ruining the experience for the folks sitting behind you. Put your phone down and enjoy the show.
How do I get a photo pass or schedule an interview with the band?
Volunteers At Tupelo
How do I become a member of the Tupelo volunteer team?
Location & Parking
I’m driving, how do I get to Tupelo Music Hall?
From Manchester/ Concord areas via Route 93 South
Take Exit 5 for North Londonderry. Bear left when the exit ramp splits. At bottom of ramp, turn left onto Route 28 South to Derry. Go 3 miles, passing Wal-Mart, Woof- Meow Pet Center, Panera, etc. Take a right onto A Street after Panera and immediately before the 7-11. Tupelo Music Hall is in the second building on the left (Across from Sports Zone)
From Massachusetts via Route 93 North:
Take Exit 4 for Derry. Turn right at top of ramp (Burger King is ahead) onto Rte 102. Go roughly 2 miles to big intersection in downtown Derry (Cumberland Farms is landmark). Take a left at intersection onto Crystal Ave. Go roughly one mile to intersection (after Hood Plaza). Go Straight through intersection, past Applebees, and take an immediate left onto A Street after 7-11. Tupelo Music Hall is in the second building on the left (Across from Sports Zone).