Tupelo Music Hall FAQs


Purchasing Tickets

How can I purchase tickets for Tupelo Music Hall?

Tickets can be purchased online through our secure ticketing site or by phone at (603) 437-5100.

Physical box office hours are 10-2 Tuesday through Friday, 10-12 Saturday. Closed on Monday.

Our Phone Hours are currently 10-5 Monday-Friday, but are subject to change. If you get the voicemail, please leave a message and someone will call you back as soon as possible.

Tupelo Music Hall does not release tickets to third-party ticketing vendors and does not guarantee the validity or authenticity of any website, person, or business that claims to be selling tickets to our shows.  In other words, if you are not buying your tickets directly from us, you could be purchasing tickets that are not valid.

What is your refund or cancellation policy?
All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website and Facebook to indicate whether the show will be rescheduled or whether refunds will be issued. If you have purchased your tickets online or through our call center, you will be notified automatically by email.
What type of payment does the Tupelo Music Hall accept?
The Box Office accepts CASH, VISA, Master Card, American Express, Discover, and Tupelo Gift Cards.

The Kitchen & Bar accept CASH and ALL major credit cards.

The Merchandise counter only accepts CASH, VISA, Master Card, American Express, and Discover for Tupelo Merch. Artist Merch will depend on the artist and may vary.

There are several ATM’s located in the immediate area.

Issues with my order
If you have an issue with an order you have placed please contact info@tupelohall.com or call 603-437-5100.
What if I cannot attend a show that I have purchased tickets for?
We fully recognize that sometimes life throws us a curveball and are aware of the fact that it stinks to buy tickets that you find yourself stuck with. Having said that, all sales are final. There are no refunds or exchanges for purchased tickets unless the show has been rescheduled or cancelled.

If you cannot attend a show but would like someone else to pick-up your will-call tickets, they will need your email confirmation to do so. You are welcome to try and resell your tickets on our Group Facebook for face value if you so choose.

Event Related

How old do you have to be to attend shows at Tupelo Music Hall?
Unless otherwise posted Tupelo Music Hall is an all-ages venue. We do suggest a guardian accompany any patrons under the age of 18.
Do I need ID to enter Tupelo Music Hall?
In most cases, an ID is only required if you plan on drinking alcohol. Because we are an all-ages venue with food and beverage service, we take checking ID’s very seriously. In compliance with New Hampshire laws, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue. If a show is 18+ every patron will need to show identification. 18+ shows will be listed on our website, social media, & venue entrances. We reserve the right to refuse entry for any patron, at any time for any reason.
Does Tupelo Music Hall have seats?
Almost every show at Tupelo Music Hall has reserved seating but seating arrangements vary. Check the particular show for information about the seating plan for that performance.
Is Tupelo Music Hall ADA Accessible?
Tupelo Music Hall offers accessible accommodations to patrons with ADA requirements. Our entire facility is fully accessible. The majority of our events have reserved seating. Specific ADA seats are shown on the seating plan for each show.

If you have special requests, simply ask our staff once you arrive or call us at 603-437-5100 and we will be glad to assist you.

What time does the band go on?
The show time is always listed within the event detail page and on your ticket. As a rule, doors open 90 minutes prior to show time. Food and beverage services start at this time as well. Set times vary but the support act will always start when the show time is listed unless the show is designated ‘An Evening with’, in which case there will be no opener and the headlining act will start at the designated show time. If there is 1 support act then the headliner generally takes the stage 1 hour after the listed show time. Please keep in mind that set times, as well as opening acts, are always subject to change without notice but we strive to begin our shows at the posted times.
Things that are NOT allowed in Tupelo Music Hall:
Personal items such as pocket knives, pepper spray, flasks, outside food and drinks or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags may be searched prior to entry. No large bags or backpacks will be allowed.
Does the venue allow for re-entry? What about smoking?
Tupelo Music Hall does not allow reentry. Once you pass through our Box Office, you will not be allowed to reenter once you leave. We have a small smoking area outside the main entrance that opens as soon as patrons have checked in. Tupelo Music Hall does not allow any smoking at all within the building including E-cigs and Vaporizer Pens. Anyone caught smoking in any area other than the designated outdoor smoking area, including bathrooms, will be removed from the property.
What are your policies regarding photo/video/audio?
Cameras are not permitted without an approved photo pass obtained from artist management and flash photography is never permitted. House policy regarding recording is “no Recording” but occasionally a band will allow or even encourage it. Never is it acceptable to hold your phone up and record a show, thus ruining the experience for the folks sitting behind you. Put your phone down and enjoy the show.
How do I get a photo pass or schedule an interview with the band?
Requests for media credentials should be handled through the artists’ management company directly. Tupelo Music Hall does not give out photo passes. Interviews should be scheduled directly through artist management as well.

Volunteers At Tupelo

How do I become a member of the Tupelo volunteer team?
Tupelo Music Hall has a great group of folks who volunteer at shows and assist us with ushering, artist merchandise sales, and box-office check-in. If you’d like to be one of them, email us at info@tupelohall.com.

Location & Parking

I’m driving, how do I get to Tupelo Music Hall?
From Manchester/ Concord areas via Route 93 South
Take Exit 5 for North Londonderry. Bear left when the exit ramp splits. At bottom of ramp, turn left onto Route 28 South to Derry. Go 3 miles, passing Wal-Mart, Woof- Meow Pet Center, Panera, etc. Take a right onto A Street after Panera and immediately before the 7-11. Tupelo Music Hall is in the second building on the left (Across from Sports Zone)

From Massachusetts via Route 93 North:
Take Exit 4 for Derry. Turn right at top of ramp (Burger King is ahead) onto Rte 102. Go roughly 2 miles to big intersection in downtown Derry (Cumberland Farms is landmark). Take a left at intersection onto Crystal Ave. Go roughly one mile to intersection (after Hood Plaza). Go Straight through intersection, past Applebees, and take an immediate left onto A Street after 7-11. Tupelo Music Hall is in the second building on the left (Across from Sports Zone).

What about parking?
There is plenty of on-site parking at the venue but if the lot fills up, we have permission to use Sports Zone’s lot across the street if they are closed. Please lock your vehicle before entering the venue, as you would typically do.

General Information

Does Tupelo Music Hall have an e-mail list? How can I be included?
Yes. We send out weekly e-mail updates that include information on just announced shows, yet-to-be-advertised shows and exclusive pre-sales. If you wish to be included please sign up here.
Where can I find the most current information about upcoming shows at Tupelo Music Hall?
Our ticketing page lists all of our shows currently on sale and some that are about to go on sale. Being a part of our mailing list is a great way to hear about the upcoming shows. You can also follow us on our Twitter and Facebook.
When do you announce new shows?
All new shows are announced and updated on our website and Facebook page, and through our weekly email blast. New shows are announced to Tupelo Music Hall Members (those who have purchased a Tupelo Card Membership) immediately as they are booked. Sometimes we book a show but aren’t allowed to announce until a specific date. Generally, we make our shows available as soon as we book them.
How can my band play at Tupelo Music Hall?
We book very few local/regional bands.  Most every show at Tupelo Music Hall is with a nationally touring artist or band. If, after reading this, you feel that you fit this description, feel free to send us an EPK to booking@tupelohall.com.
How can I rent Tupelo Music Hall for a private event?
For private parties or corporate events, please email functions@tupelohall.com or give us a call at 603-437-5100.
Still need to reach us?
For more specific questions, comments or concerns please send an e-mail to info@tupelohall.com or call us at 603-437-5100.