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CORONAVIRUS UPDATES

 

2 Shows Rescheduled
April 6

• Three Dog Night on 4/4 has been moved to Thursday, July 9th

• Marc Broussard on 4/5 has been moved to Saturday, August 29th

 

Rescheduled Shows Update
April 1

We are successfully rescheduling a lot of shows right now. If you have a show that the artist announced a new date for, please know that we WILL get an email to ticket holders about the rescheduled date but it might not happen immediately. We need to announce and track the rescheduled shows in order. We aren’t staffed to do them all at one time, unfortunately. Thank you for your patience!

 

Tom Rush Rescheduled
March 30

• Our Tom Rush show on 4/3 has been moved to Sunday, January 10th

 

Arrival From Sweden (ABBA) Shows Rescheduled
March 30

• The 4/1 show has been moved to Tuesday, July 7th

• The 4/2 show has been moved to Wednesday, July 8th

 

Two Updates
March 29

Family Meal & Supplies Program Expanded!

Tupelo Music Hall is putting its kitchen and staff to good use by providing 1/2 and 1/3 trays of the following made from scratch meals. These are packaged and ready for you to pick up and cook at your home. Refrigerated and frozen options available.

• Chicken Broccoli Alfredo
• Lasagna (meat and meatless)
• Macaroni and Cheese
• Steak Tips with Vegetable Fried Rice
• Shepherd’s Pie with Brisket
• Chicken Vegetable Rice Soup (Qt)

Because we have so many high risk people asking us to stock grocery items and since we are making so much food, we decided to purchase more of the products we are already using to make some grocery items available for purchase

For the full list of products and more information about our Family Meal & Supplies Program, please visit this page: tupelomusichall.com/meals

 

March 29 Dinner Theater Cancelled

Our Dinner Theater show that was scheduled for Saturday, March 29th was officially cancelled and will not be rescheduled. Ticket holders were emailed and are asked to respond back. If you don’t see the email (and it’s not hiding out in spam) shoot us an email to info@tupelohall.com and we’ll happily resend.

 

Family Meal & Supplies Program Update
March 27

Two new things today that I want to share with as it relates to our Meal & Supplies program.
Because of the recently enacted STAY AT HOME ORDER,  we are offering free delivery to patrons over 60. Minimum order is $30 for this.
Easter is coming up and we want you to be able to continue the tradition of dying eggs so we have purchased a large number of cases of large white eggs.

Here’s an update of the supplies we currently have in stock:

• Vinyl Gloves Medium and XL
• 24 pack Poland Springs water 16.9 oz
• Paper Towels
• Toilet Paper
• White Eggs

Call the box office at 603-437-5100 or email at us your name and phone number at Info@tupelohall.com with any questions and/or to order.

 

Family Meal & Supplies Update | Rescheduled Shows
March 26

OUR FAMILY MEAL & SUPPLIES PROGRAM A SUCCESS!

Our Family Meal & Supplies program is going well. Lots of food has been picked up and I have been surprised by the number of people who are donating the food. Yes…donating! The generosity of people is really outstanding.

This got me to thinking…If you want to help local folks, we work with some fantastic non-profits in our area who have clients who lost their jobs and are having a very hard time getting meals for their families. The local soup kitchens can’t possibly keep up with the demand. If you want to help us and help these people, you can order a tray of food that feeds up to 8 people and we will deliver it to the non-profit for free.

Everyone wins. Call us if you are interested in this.

FYI-We are now supplied with and are selling vinyl non-latex powder free DISPOSABLE GLOVES in boxes of 100. These are great throw-aways for pumping gas, going to the store, etc. They are the same gloves we use for food service.

 
UPDATE on RESCHEDULED SHOWS

Right now, we are sending emails on rescheduled shows a few days before each show was supposed to happen. It’s true that some shows in April and even May have been rescheduled. However, we can only announce and track so many rescheduled shows at once. Please bear with us as we work through this.
Everyone has been so kind to us and helped work through the rescheduled shows we have announced so far. We truly appreciate all of your support.

Scott and the amazing crew at Tupelo

 

3 Shows Rescheduled
March 25

• Dueling Pianos on 3/26 has been moved to Saturday, August 8th

• Masters of the Telecaster on 3/27 has been moved to Friday, December 18th

• Bernard Ilsley: The London Medium on 3/29 has been moved to Saturday, October 31st

 

Introducing our Family Meal & Supplies Program
March 22

We are shifting gears and working hard to prepare meals that you can pick up at the venue.

We are announcing and offering our inventory of prepared meals as we make them. We will also let you know what other items we have (Water, Toilet Paper, Paper Towels, etc) as we are able to obtain them. If we are out of something, we will put you on the list for the next batch.

We currently have ½ trays ($30 +tax) of the following meals (feeds 5-8):
• Chicken Broccoli Alfredo
• Macaroni and Cheese
• Shepherd’s Pie
• Lasagna (with and without meat)
• Vegetable Fried Rice with Steak tips.

• Homemade Chicken Vegetable Rice Soup (in Quarts) $20

We just received a large shipment of paper towels and toilet paper.

Call the box office at 603-437-5100 or email at us your name and phone number at Info@tupelohall.com with any questions and/or to order.

DELIVERY:
To help our older neighbors, we will deliver within 10 minutes of the venue for a $10 charge. Deliveries will be a simple no-contact drop off. No tipping. We will call when delivering.

PICK UP:
We will set pick up times and provide a number to call when you arrive. Once you arrive, we will verify your order and a gloved employee will bring the items out to a table that will be set up outside our front door. Once the employee is back inside, you can get your order. We are doing everything we can to ensure that our small staff remains healthy so we are limiting all personal contact during the process. All orders will be prepaid via credit/debit card. Cash will not be accepted. We reserve the right to limit how many items can be ordered at one time.

Updates on our Family Meal and Supplies Program will be added HERE

 

2 Shows Rescheduled
March 22

• The Airplane Family Performs Blows Against The Empire on 3/22 has been moved to Sunday, June 21st

• Tower of Power on 3/24 has been moved to Saturday, October 10th

 

2 Shows Rescheduled
March 19

• The Musical Box show on 3/19 has been moved to Sunday, July 12th

• The Damn The Torpedoes show on 3/20 has been moved to Saturday, August 22nd

 

This Week’s Newsletter
March 18

We are having a lot of success getting new dates, which we will start announcing soon. Every time we send an email out about a rescheduled date, we get literally hundreds of replies that we have to track.

For this reason, we are going to leak them out every few days so our systems don’t collapse under the weight of the replies. Your quick reply will help us moving forward. I think it is a fair assumption that the venue will be rescheduling shows through the end of April. Until ticket holders receive an email about their particular show, there will be no action taken regarding credits, refunds, etc. Please don’t email me saying that IF your show is cancelled you need a credit, refund, etc. We can’t track individual requests like this and answering those emails is slowing us down. I need to train people to handle the rescheduled shows and set up systems for tracking replies. I always handled this myself but all of my time is being spent doing other things right now. The less emails and phone calls we get right now, the more we can focus on the things you want to know about.

Thanks for your patience,
Scott

Be safe. Be kind. We are all in this together!

 

Rescheduling & Cancelling Shows
March 18

This is a long email. Might be a good time to get another cup of coffee.

For 15 years, I have been sending out an email newsletter every Wednesday at 6:00 am. I missed it only one week years ago when I had the flu. Of all those emails, the situation we find ourselves in now is probably the most important in the history of Tupelo Music Hall.

I’m not going to waste the ink or your time to complain about the fact that we had to close because, frankly, ours isn’t the only industry to be decimated and I know many of you are hurting. What I do want to today is talk about the successes we have had this week.

Yes, I said “Successes”.

• We posted a video interview that, as I write this, has reached 135,000 people.
• We have successfully rescheduled 6 shows (which we will start announcing this week)
• We are working on a plan to feed people who are stuck in their houses
• We found a source for sanitizer wipes and toilet paper and have accumulated 200 cases of water. See Chef Derek’s notes for more info.
• We booked some great new shows
• We received hundreds and hundreds of tweets, emails, and Facebook posts with unconditional messages of love and support for the venue. People have purchased over $10,000 in gift cards and memberships to help with our cash flow. Honestly, I was overwhelmed reading them all. You people have really helped A LOT by giving so much support to us. We have a long way to go but your inspiration has kept me going and I thank you for it.

SO, NOW WHAT?
We are posting all updates on our Facebook Page and website. If you need an answer to a question and read our posts, you will officially know everything that we know.

As we reschedule shows, we will send emails to ticket holders and put the show back up on sale. I implore ticket holders to either attend the new date or allow us to give you a credit for a future show. Please think about this. It is the best way to help any venue you have tickets with. Emptying a venue’s bank account in the middle of a crisis will kill the venue.
So now we work on rescheduling shows, booking new shows, make food, getting people stuff they need, and selling tickets. Please don’t be afraid to buy tickets. We will survive this. Your money is safe. I promise you that.

Lastly, I want to thank my amazing staff. I love you all so much. We are family and we will get through this together.

Click here to see the new shows and for Chef Derek’s notes http://bit.ly/38TXTVP

 

3/15/20 AM Update

As we start to reschedule shows, I need to share something with you that occurred to me last night in bed as I was staring at the ceiling. I tell you this now simply as a heads-up and to give you something to think about.

Whenever we reschedule a show, we send an email out to all ticketholders. The average ticket purchase is for 2 tickets so a show with 600 ticket sales will produce roughly 300 return emails to me with directions on what the patrons wants to do. Add on top of that the 100-125 emails I get on a typical day (I am getting about 200 a day right now) and that’s a lot of emails. If I were to announce three new shows to be rescheduled on one day, I would receive in excess of 1,000 emails that needed a reply. Clearly, this is a problem in need of a solution.

As artists reschedule their shows, they will undoubtedly post the new date. This does not mean that we are going to immediately do the same. We need to space out the rescheduled shows at least 2-3 days so that we can manage replies and track them.

So, what can you do to help? If you saw the video that I posted, I truly believe that a venue’s patrons will be the key to deciding how their venue gets through this crisis. Regarding rescheduled shows, here’s how we can help each other.
• If you see a rescheduled show on a band’s website, assume I know it is rescheduled and will announce the reschedule as soon as we can.
• If you get an email regarding a rescheduled show, please respond as soon as you can. Managing responses to 20 rescheduled shows is a daunting task. The quicker we can get them done, the better.
• If a show is rescheduled, you will have three choices:
a. Go to the rescheduled show
b. Ask for a non-expiring customer credit
c. Ask for a refund
• Our ticketing calendar is being updated with shows that are rescheduled as we know they will be. Please don’t contact us to ask if we know when it will be rescheduled. We really need to focus right now on the work it will take to get new dates.
• If you are in the position to let us (or any venue) hold your money in the form of a customer credit, you will be helping the venue a lot. Venues will greatly suffer, if not collapse, under the weight of too many refunds.
• When you reply to an email, we don’t necessarily know who you are, which causes extra steps as we search your email for an account and search that account for an order. Giving us your name in the reply is extremely helpful.

After we get through tonight’s show, I will start announcing rescheduled shows.

DAVE MASON SHOW-The show tonight is on unless the State of NH issues a mandate regarding the size of events that are allowable (which is highly unlikely). If you are not feeling good or simply want to stay inside, I get it. We will issue customer credits (not refunds) if you just aren’t up to it. I suspect the crowd will be small so it should be safe.

GIFT CERTIFICATES
There has been an overwhelming Facebook exchange between patrons to purchase gift certificates to support us and I have been asked by numerous people to make that option available online. If you want to purchase a gift certificate online, you can now do that on our ticketing page. Because our gift certificates are set up in our ticketing system (not an ideal system), you are probably going to get a weird confirmation email that shows show dates and times. Just ignore that. Our Gift Cards have neither start nor end times and they don’t expire. I redeemed a 12 year old paper gift certificate the other day. If you purchase one online, we will mail it to you for free. Thank you.

Lastly, THANK YOU for all of your texts, emails, calls, tweets, and notes. Reading all of the wonderful amazing Facebook notes everyone is posting has made this a lot easier. I am so fortunate and so blessed to be surrounded by literally thousands of people who want us to succeed. It is overwhelming how much love we have been receiving from all of you. Please know that you are loved back!

Be well and take care of each other

Scott and his awesome crew at Tupelo Music Hall

 

3/14/20 PM Update

We are in the process of successfully rescheduling some shows. Our DAMN THE TORPEDOES show was moved to August 22. Once we have a chance, we will inform ticketholders formally and move the show. One down. More to go.

DAVE MASON-Evidently tomorrow’s show is going to happen. Although the agent isn’t returning my emails, the band’s tour manager is telling my people that they are playing. know that we are going to have many no-shows so we are doing this show Table Seated. People can sit where they want. That will be much safer and better for everyone. The only thing it does is maybe put people in an area that is not necessarily close to their original seat placement. I’m going to apologize for that in advance. Regarding tomorrow’s show, If you are not feeling good or simply want to hide under your sheets, I get it. We will issue customer credits (not refunds) if you just aren’t up to it. I suspect the crowd will be small so it should be safe.
Be well and take care of each other

Scott and his awesome crew at Tupelo Music Hall

 

3/14/20 AM Update

I have some news so I wanted to give you an update.
I want to thank everyone for their patience with us and the industry as we sort this out. I know it probably seems like nothing is happening but, believe me, there are thousands of people in my industry working hard to get their arms around this thing. I have received many texts, calls, and emails from patrons. All I can say is “Wow. I am so thankful for all of your support”.
Here are our weekend plans … then we are going to close for a while … but we are looking to reschedule everything we can and have already done so in some cases.

Tonight’s show is on. If you are not feeling good or simply want to hide under your sheets, I get it. We will issue customer credits (not refunds) if you just aren’t up to it. I suspect the crowd will be small so it should be safe. Regardless, I have a band on their way up that has to get paid. Please, please, please don’t respond to this post about credits. Send us an email at info@tupelohall.com instead. I am trying to get tomorrow’s show rescheduled. That’s all I can tell you about that for now. If we do have it, my best guess is that we will keep the table seating and tell folks to sit where they like. I doubt the room will be full.

Going forward…we have added a button on our event page that says “To Be Rescheduled”. We added another that says “cancelled”. If you see “to be rescheduled”, it means that we are actively working to find a date to move a show to. There are a lot of moving parts to this and it might take time but, right now, I simply want a way to let you know what our intentions are. I think’s it’s fair to say we won’t have any more shows for a month but I can’t legally make that statement until I have contacted every agent for every show and sorted it out. Looking at that page will give you a good idea of what’s happening.
We are also posting updates on our website home page for those people who do not have Facebook.
My plan right now is to give morning an afternoon updates as I have information. I think we will have a new date for one of our shows this afternoon.
Everyone wants to see these dates rescheduled … artists, Tupelo and of course you the fans … and we ask that you hold off on asking for any refunds at this time as we work towards that goal. Please check out the video we posted on our website and Facebook pages. This video tells it all in terms of how I am feeling and thinking about all of this … I think it speaks for itself in that regard.”

Be well and take care of each other

Scott and his awesome crew at Tupelo Music Hall

 

Keeping Live Entertainment Alive
March 13